Optional Ski Pass Insurance
By Travel Guard
Ski Pass Insurance provides coverage for you and your ski pass investment when the unexpected happens.
- What if you get sick and are unable to use your ski pass?
- What if you are injured and can no longer use your ski pass?
Just 7% of your ski pass price, Multi-Event Registration Insurance provides coverage for you and your ski pass investment when the unexpected happens. Learn More on the Travel Guard Website »
NOTE: Ski Pass Insurance is not transferable or refundable. Claims are pro-rated based on the number of days skied prior to the date of the incident preventing the use of the season pass. Pre-existing coverage is included if the plan is purchased within seven days of making your initial deposit. If you do not accept Ski Pass Insurance, you will not be eligible for a refund and understand that ski passes are not transferable.
Winter Ticket & Pass FAQs
2023-24 SEASON DATES
2023-24 Season Dates are November 23, 2023 – April 7, 2024
(winter operating dates are subject to change due to weather, conditions, and/or unforeseen circumstances)
WHAT IS THE DAY TICKET AND ADVANCE PURCHASING POLICY?
Guests are incentivized to purchase online prior to arrival to avoid waiting in ticket window lines and to have their tickets mailed to their home address. Pre-arrival fulfillment affords the added value of “hitting the ground skiing” and skipping the sales window. Afternoon half-day tickets are no longer available for purchase.
ARE HALF DAYS LIFT TICKETS AVAILABLE THIS SEASON?
Telluride Ski Resort is not offering Half Day Lift Tickets for the 2023-24 Winter season.
IF I DID NOT RECEIVE MY LIFT TICKET(S) OR PASS IN THE MAIL WHERE DO I PICK THEM UP?
Any lift ticket(s) purchased within a 2-week time frame of the start date are available for redemption at any Telluride Ski & Golf Resort Ticket Window.
MOUNTAIN VILLAGE WINDOW – HERITAGE PLAZA OFFICE
Fall/Winter Hours: 8am – 5pm | DAILY
Located beneath gondola station in Mountain Village, in Heritage Plaza.
OAK STREET WINDOW– TELLURIDE
Fall/Winter Hours: 8am – 4pm | DAILY | Late October, 2023 – April 7, 2024
The Oak Street window is located at the Gondola Station Telluride, adjacent to base of chair #8.
PACIFIC STREET WINDOW – TELLURIDE
Winter Hours: 8am – 1:30pm | DAILY | November 23, 2023 – April 7, 2024
The Pacific Street location is adjacent to the FREE Carhenge parking lot in Telluride at the base of lift #7.
WHAT ARE THE RESTRICTED DATES FOR THE LIMITED SEASON PASS?
December 26, 2023 – January 2, 2024
January 13, 2024 – January 15, 2024
February 17, 2024 – February 19, 2024
WHAT DOES DIRECT-TO-LIFT (DTL) MEAN?
This is a feature of all Multi-Day Passes (i.e. T Card, 3-Day, 6-Day, 10-Day, Military Card, etc.) which allows the pass holder to simply go directly to the lift without having to add/reserve days to their pass. The flat rate covers your first day of skiing, and each additional day will be a discounted rate from the daily window price. A credit/debit card will be saved to your account, to enable you to be charged directly at the lift for each additional day. PLEASE NOTE: No reservations are required with any DTL product, and you will never need to manually add days.
DO I NEED TO HAVE A NEW PASS PRINTED ANNUALLY?
Your new RFID Season Pass that was issued for the Winter 2022.23 season will be reactivated upon purchase of your Winter 2023.24 Season Pass. If you are unable to locate your RFID pass we will reprint you a new RFID Pass for the Winter 2023.24. Any subsequent pass prints for the Winter 2023.24 season will be at a $5 reprint fee. Passes can be mailed to any US address two weeks prior to your arrival date.
WHAT TYPE OF PHOTO CAN I USE FOR MY SEASON PASS?
- JPEG format, ideal file size is 500KB – 1MB
- Sorry, no hats, sunglasses, helmets, goggles, animals, other people, or miscellaneous objects
- The photo should be passport style, with your face looking straight forward at the camera
- Photos that do not comply with the above rules will not be accepted
ARE RESERVATIONS REQUIRED FOR MY SEASON OR MULTI-DAY CARD (T CARD, 3 DAY, MILITARY, ETC.)?
Reservations are not required for any Telluride season pass or multi-day card. Simply go direct-to-lift and to have your pass scanned for that day’s access.
CAN MY SEASON PASS AND/OR LIFT TICKET BE MAILED?
Yes, we strongly encourage advance purchasing in order to take advantage of our complimentary pre-fulfillment options for all season pass and lift ticket products. Any advance purchase that is more than 2-weeks out from your arrival date will be mailed, free of charge, to your preferred address.
ARE LIFT TICKETS REFUNDABLE?
Prior to the start date for any direct lift ticket purchases, full refunds to the original method of payment are afforded. Otherwise refunds are not considered for partially used lift tickets. Refunds are not considered for unused lift tickets due to weather.
HOW CAN THE TSG SEASON PASS LIABILITY RELEASE BE SENT?
The Season Pass Liability Releases MUST be completed prior to obtaining and/or activating any season or multi-day pass. Pass holders under the age of 18 years old must have the release completed by their parent or legal guardian. All season pass purchases online require your electronic signature prior to completing the sale process. Any other method of purchasing a season pass product requires you to complete the liability release online.
HOW DO I FILE A SKI PASS INSURANCE CLAIM WITH TRAVELGUARD?
To file a claim please contact (866) 385-4839 and note product number 101074 for Season Ski Pass Insurance. When you’re filing a claim, please use that number and let the claim team know you purchased through Telluride Ski, account #164413.
ARE SEASON PASS PRODUCTS REFUNDABLE?
Prior to the start of the winter season, any season pass or multi-day card may be fully refunded. Otherwise, once the lifts open for the winter we no longer consider refunds and/or credits for any unused season pass product. However, we are offering Ski Pass Insurance through Travel Guard, at a very low cost, to help protect your investment. Learn more here »
CAN I UPGRADE MY LIMITED SEASON PASS TO AN UNLIMITED PASS PRODUCT?
All Limited Pass Products (Adult, Child, Junior, Young Adult, Senior, 3, 6 & 10 Day) are eligible for upgrades prior to opening day. Once the winter season starts, any and all Limited Pass Products (Adult, Child, Junior, Young Adult, Senior, 3, 6 & 10 Day) are no longer eligible for upgrades.
WHAT IF MY SEASON PASS IS LOST OR STOLEN?
Please visit any resort ticket window to request a new print. All RFID season pass reprints include a $5 fee.
CAN I PURCHASE MORE THAN ONE TELLURIDE SEASON PASS FOR MYSELF?
No, there is a one season pass product per person limit. For example, you cannot purchase a 10-Day Pass and a T-Card.
CAN SOMEONE ELSE USE MY SEASON PASS?
Using someone else’s pass to access the mountain is strictly forbidden. Any guest(s) identified doing so is subject to theft of services fines and revocation of lift access.
DO I NEED TO SUBMIT A NEW PHOTO EVERY YEAR?
Advance purchases for season and multi-day passes are required for this winter. We currently do not plan to offer photo taking at any of our Mountain Sales locations. Returning pass holders do not need to submit a new photo annually. If you are a new pass holder, then please upload a photo on your online account or email us an image to firstname.lastname@example.org.
WHERE IS THE FREE PARKING?
Both Mountain Village and Telluride offer FREE parking! Any guest may park for FREE at the Mountain Village Parking Garage or the Meadows Lot adjacent to Big Billie’s. View Mountain Village parking details »
You may also park for FREE at the Carhenge Lot in Telluride adjacent to the Pacific Street Mountain Sales office. View Telluride parking details »