Optional Ski Pass Insurance
By Travel Guard
Ski Pass Insurance provides coverage for you and your ski pass investment when the unexpected happens.
- What if you get sick and are unable to use your ski pass?
- What if you are injured and can no longer use your ski pass?
Just 7% of your ski pass price, Multi-Event Registration Insurance provides coverage for you and your ski pass investment when the unexpected happens. Learn More on the Travel Guard Website »
NOTE: Ski Pass Insurance is not transferable or refundable. Claims are pro-rated based on the number of days skied prior to the date of the incident preventing the use of the season pass. Pre-existing coverage is included if the plan is purchased within seven days of making your initial deposit. If you do not accept Ski Pass Insurance, you will not be eligible for a refund and understand that ski passes are not transferable.
Included Injury Insurance
Breaking a bone shouldn’t break the bank.
Spot covers up to $25,000 of your medical expenses if you are suddenly injured skiing, snowboarding, or mountain biking this season at Telluride. Spot has no deductible and works whether you have health insurance or not, and with any existing insurance plans you may have. For injuries big and small, Spot has your back–so send it with peace of mind this season at Telluride.
NOTE: TSG Ski & Golf, LLC is the policyholder for Accident Insurance that covers All registered, ski, snowboard or mountain biking participants of TSG Ski & Golf, LLC’s season pass program or daily pass program participating in activities sponsored or supervised by the policyholder for whom annual/season or daily premium has been paid. Coverage is subject to the terms conditions and exclusions of the policy. Coverage is underwritten and claims are serviced by Mutual of Omaha Insurance Company and facilitated by Spot. Spot Terms of Service »
Winter Ticket & Pass FAQs
2021-22 SEASON DATES
2020-21 Season Dates are November 25, 2021 – April 3, 2022
(winter operating dates are subject to change due to weather, conditions, and/or unforeseen circumstances)
WHAT IS THE DAY TICKET AND ADVANCE PURCHASING POLICY?
Guests are incentivized to purchase online prior to arrival to avoid waiting in ticket window lines and to have their tickets mailed to their home address. Pre-arrival fulfillment affords the added value of “hitting the ground skiing” and skipping the sales window. Afternoon half day tickets are no longer available for purchase.
IF I DID NOT RECEIVE MY LIFT TICKET(S) OR PASS IN THE MAIL WERE DO I PICK THEM UP?
Any lift ticket(s) purchased within a 2-week time frame of the start date are available for redemption at any Telluride Ski & Golf Resort Ticket Window.
MOUNTAIN VILLAGE WINDOW – HERITAGE PLAZA OFFICE
Fall/Winter Hours: 8am – 5pm | DAILY
Located beneath gondola station in Mountain Village, in Heritage Plaza.
OAK STREET WINDOW– TELLURIDE
Fall/Winter Hours: 8am – 4pm | DAILY | October 18, 2021 – April 3, 2022
The Oak Street window is located at the Gondola Station Telluride, adjacent to base of chair #8.
PACIFIC STREET WINDOW – TELLURIDE
Winter Hours: 8am – 1:30pm | DAILY | November, 25, 2021 – April 3, 2022
The Pacific Street location is adjacent to the FREE Carhenge parking lot in Telluride at the base of lift #7.
WHAT ARE THE RESTRICTED DATES FOR THE LIMITED SEASON PASS?
December 26, 2021 – January 2, 2022
January 15, 2022 – January 17, 2022
February 19, 2022 – February 21, 2022
WHAT DOES DIRECT-TO-LIFT (DTL) MEAN?
This is a feature of all Multi-Day Passes (i.e. T Card, 3-Day, 6-Day, 10-Day, Military Card, etc.) which allows the pass holder to simply go directly to the lift without having to add/reserve days to their pass. PLEASE NOTE: No reservations are required with any DTL product.
ARE RESERVATIONS REQUIRED FOR MY SEASON OR MULTI-DAY CARD (T CARD, 3 DAY, MILITARY, ETC.)?
Reservations are not required for any Telluride season pass or multi-day card. Simply go direct-to-lift and to have your pass scanned for that day’s access.
ARE LIFT TICKETS REFUNDABLE?
Prior to the start date for any direct lift ticket purchases, full refunds to the original method of payment are afforded. Otherwise refunds are not considered for partially used lift tickets.
ARE SEASON PASS PRODUCTS REFUNDABLE?
Prior to the start of the winter season, any season pass or multi-day card may be fully refunded. Otherwise, once the lifts open for the winter we no longer consider refunds and/or credits for any unused season pass product. However, we are offering Ski Pass Insurance through Travel Guard, at a very low cost, to help protect your investment. Learn more here »
DO I NEED TO SUBMIT A NEW PHOTO EVERY YEAR?
Advance purchases for season and multi-day passes are required for this winter. We currently do not plan to offer photo taking at any of our Mountain Sales locations per operating exclusively through our Ticket Windows. Returning pass holders do not need to submit a new photo annually. If you are a new pass holder, then please upload a photo on your online account or email us an image to firstname.lastname@example.org.
DO I NEED TO HAVE A NEW PASS PRINTED ANNUALLY?
No, we strongly encourage reusing your pass from the prior winter. Upon purchasing and executing the Season Pass Liability release your most recently used pass will be automatically activated.
WHAT TYPE OF PHOTO CAN I USE FOR MY SEASON PASS?
- JPEG format, ideal file size is 500KB – 1MB
- Sorry, no hats, sunglasses, helmets, goggles, animals, other people, or miscellaneous objects
- The photo should be passport style, with your face looking straight forward
CAN MY SEASON PASS AND/OR LIFT TICKET BE MAILED?
Yes, we strongly encourage advance purchasing in order to take advantage of our complimentary pre-fulfillment options for all season pass and lift ticket products. Any advance purchase that is more than 2-weeks out from your arrival date will be mailed, free of charge, to your preferred address.
HOW CAN THE TSG SEASON PASS LIABILITY RELEASE BE SENT?
The Season Pass Liability Releases MUST be completed prior to obtaining and/or activating any season or multi-day pass. Pass holders under the age of 18 years old must have the release completed by their parent or legal guardian. All season pass purchases online require your electronic signature prior to completing the sale process. Any other method of purchasing a season pass product requires you to complete the liability release online.
HOW DO I FILE A SKI PASS INSURANCE CLAIM WITH TRAVELGUARD?
To file a claim please contact (866) 385-4839 and note product number 101074 for Season Ski Pass Insurance. When you’re filing a claim, please use that number and let the claim team know you purchased through Telluride Ski, account #164413.
HOW DO I FILE AN INJURY/MEDICAL EXPENSE CLAIM WITH SPOT?
To file a claim please visit the Telluride/Spot partner website. You may contact the Spot team directly, access the claims guide, and/or login to your Spot account to begin the claims process.
WHAT IF MY SEASON PASS IS LOST OR STOLEN?
Please visit any resort ticket window to request a new print. All season pass reprints include a $25 fee.
CAN I PURCHASE MORE THAN ONE TELLURIDE SEASON PASS FOR MYSELF?
No, there is a one season pass product per person limit. For example, you cannot purchase a 10-Day Pass and a T-Card.
CAN SOMEONE ELSE USE MY SEASON PASS?
Using someone else’s pass to access the mountain is strictly forbidden. Any guest(s) identified doing so is subject to theft of services fines and revocation of lift access.
WHERE IS THE FREE PARKING?
Both Mountain Village and Telluride offer FREE parking! Any guest may park for FREE at the Mountain Village Parking Garage or the Meadows Lot adjacent to Big Billie’s. View Mountain Village parking details »
You may also park for FREE at the Carhenge Lot in Telluride adjacent to the Pacific Street Mountain Sales office. View Telluride parking details »
Coming Soon: Avalanche Dog Donation Pass
Join the Telluride “woof pack”!
Back by popular demand! With a minimum donation of $20, we will create and mail out a Telluride Ski Resort Dog Pass for your K9 friend. Proceeds go to supporting Telluride Avalanche Dogs (TAD), a non-profit organization helping to keep our mountains safe. Join the Telluride “woof pack” this season and show your support for the Telluride Avalanche Dog Program!
Please note: This pass is memorabilia, does not include lift access or skiing for dogs.